We aim to provide you with the best possible Campervan hire experience.
To help you make the most of your holiday we have written these terms and conditions as simply and openly as possible. It is important that you read this agreement carefully.
Bookings that were due to take place during national lockdown* are subject to the following;
Deposit refunds will not be offered but alternatively we are offering to move all bookings up to a calendar year from when the original booking should have commenced.
Bookings can only be deferred to dates that show as available on our availability calendar, please also double check with us that we are not half way though booking these dates with another customer before setting your dates in stone.
If you wish to move your booking into a different season, rates will change retrospectively, these will be reflected within your final invoice. Once we have moved your booking we are not able to make a second change, our usual terms will apply after this point. (Not applicable in the circumstance of another lockdown!)
* Tired lockdowns throughout the country will only affect your booking with us if the area of Essex (where Lagoona is located) is put into the highest Coronavirus tier. For example, we will not offer to move your booking if the campsite you’ve booked can not open due to moving up tiers.
1.1 ‘This agreement’ means the Rental Agreement and these Terms & Conditions.
‘You’ and ‘the customer’ and ‘the driver’ and ‘the hirer’ means the person or persons nominated as the hirer and any person whose credit card is presented for payment of the customer’s charges.
‘Insured Driver(s)’ means the hirer and any other specified individual named in the on the Booking Form and who have signed these Terms prior to any hiring.
‘Hire period’ means the rental period or any agreed variation thereof and any additional period during which the vehicle is in the customer’s possession or control.
‘Vehicle’ means the Vehicle hired by the customer and includes tyres, tools, accessories & all other equipment or documents or additional hire items related to the Vehicle.
2 YOUR CONTRACT
2.1 Your contract is with Wheeliezzz campers and it exists when we confirm your booking. The booking will be confirmed when we have received the booking form, all other required documentation, and the booking deposit in cleared funds.
2.2 You should check the details of your confirmation letter carefully to ensure that it reflects the booking you have requested and immediately inform us of any discrepancies.
2.3 If you commit any breach of this agreement, we may treat the agreement as terminated and may seize, without legal process or notice to you, the Vehicle at any time and place. You waive all claims for damages connected with such a seizure.
2.4 The Hirer and Named Drivers are required to sign to say they have read and understood these Terms and Conditions.
3 RATES & CONDITIONS
3.1 Prices and conditions quoted on our website are subject to change without notice.
3.2 All prices quoted and payable in UK pounds sterling.
3.3 Once you have made your booking and paid the deposit, the cost of your hire will not normally be subject to any change. This does not apply to invoice errors or omissions.
3.4 Once a booking has been made, offers and discounts cannot be applied retrospectively.
3.5 The balance of the price of your hire must be paid in full as cleared funds no later than 2 weeks before the date of hire.
3.6 If the balance is not paid in time, we may cancel your booking and retain your deposit.
3.7 All Named Drivers must produce their full UK driver’s licence (photo card) confirmation of address in the form of a utility bill or a bank/building society statement (less than 3 months old) at the time of hire. For each named driver the address on the driving licence must be the same as on the utility bill.
3.8 If the documents listed at clauses 3.7 are not available we will be unable to proceed with the hire as we are governed by our insurer’s requirements.
3.9 The Hirer accepts full responsibility for the Vehicle and equipment throughout the period of the hire and shall be fully responsible for the cost of repairs or, if necessary, a replacement Campervan if loss or damage occurs as a result of any act or omission which results in a breach of these Terms.
4 EXTRA DRIVERS
4.1 We do not allow additional drivers at this time, we only allow 1 driver to drive the vehicle. The driver must be declared at the start of your hire and named on your rental agreement.
4.2 It is illegal for an undeclared driver to operate or drive a rental vehicle, as they will not be insured.
5 HIRE PERIOD & DURATION
5.1 We calculate rental days on a nightly basis.
5.2 Late pickup or early return of the vehicle does not entitle you to any refunds.
5.3 We allow a discretionary grace period of 1 hour before the customer is liable for any late return charges. Late return charges are £30 per hour if you are up to 4 hours late. More than 4 hours late, one full days hire rate will apply.
5.4 If the hirer expects to be late returning the vehicle, Wheeliezzz Campers must be informed by telephone as soon as is reasonably possible.
6 DELIVERY AND RETURN OF THE VEHICLE
6.1 You will acknowledge having received the vehicle in a clean condition and with a full fuel tank. You will be required to sign the “Condition and Inventory” form when you collect the vehicle which details the condition of the vehicle and equipment at the start of the hire. It is the hirer’s responsibility to ensure that damage to the vehicle and equipment, or missing equipment, is detailed on this form before it is signed.
6.2 You will return the vehicle in a clean condition with a full tank of fuel, on the return date, time and location set out in the rental agreement.
6.3 The customer acknowledges that we will reasonably determine what, if any, refund may be warranted if the vehicle is returned or the customer ceases to have the use of the vehicle prior to the return date.
6.4 The hirer may collect the vehicle at 12pm on the hire start date. Please allow one hour for the hand over, to complete the paperwork and to be shown around the vehicle.
6.5 The hirer must return the vehicle by 11am on the final day of the hire. Please allow 15 minutes to return the vehicle, to have it checked and complete the paperwork.
6.6 Please consider that the next customer may be collecting the vehicle within hours of your return time.
7 OPENING TIMES
7.1 Our opening hours are 9am to 5.30pm Monday to Friday. But there will be someone to reply to any enquiries after hours.
8.1 You may only drive a hire vehicle if:
8.1.1 You are aged between 25 and 75. We cannot hire to anyone after their 75th birthday.
8.1.2 You hold a full UK/EU driving license and have not been disqualified.
8.1.3 You have held a full driving license for more than 3 years.
8.1.4 You have not been convicted of any criminal / driving offences. And have no more than 6 points on your license.
8.1.5 You have had no more than one motor accident in the last 3 years.
8.1.6 You do not suffer from any mental or physical defects or infirmity or suffer from fits, diabetes or any heart complaint.
8.1.7 You have never had insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had your insurance or cover cancelled by any Motor Insurer.
8.1.8 You are not employed in a ‘high risk’ occupation as defined by our insurer. Please inform us of your occupation at the time of making the provisional booking and we will check your occupation before confirming your booking.
8.1.9 You produce your driving license upon collection of the vehicle.
8.1.10 You purchase the insurance in your name as stated on the rental agreement. (This amount will be deducted from the final rental invoice).
8.1.11 You authorise us to verify through credit agencies, the Driver and Vehicle Licensing Agency, your employer or any other sources to your personal, driving and credit information.
8.2 We may refuse to hire you the vehicle for any reason whatsoever at our sole discretion.
9 CANCELLATION OF YOUR BOOKING
9.1 You will incur the following charges if you cancel your booking;
9.1.1 Cancellation more than four weeks before your arrival date, cancellation charge is the booking deposit.
9.1.2 Cancellation between four and two weeks before your arrival date, cancellation charge is 50% of total cost.
9.1.3 Cancellation less than 14 days before your arrival date, including if the hirer does not collect the vehicle on the hire start date, cancellation charge is 100% of total cost.
9.2 You may cancel your booking at any time with written notification.
9.3 Where a refund is due to you we will make the refund within 7 days of receiving notice of cancellation.
9.4 Note that if the reason for cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges. We strongly recommend that you take out separate travel insurance.
10 CHANGES TO YOUR BOOKING
10.1 If after we have confirmed your booking, you wish to change your travel arrangements in any way, dates can be changed up to six weeks before the hire period commences. Changes are subject to an admin fee of £35.00, a new hire period can be selected on one occasion only.
10.2 The price of your hire may increase or decrease to reflect the changes made.
11 IF WE CHANGE OR CANCEL YOUR BOOKING
11.1 It is sometimes inevitable that we will have to change or cancel your hire as the arrangements are made some time in advance. We reserve the right to make such changes should they become necessary but will do everything we can to minimise the chance of such an event.
11.2 Most of these changes will be minor, for instance changes to the specification of our campervan.
11.3 Wheeliezzz Campers reserves the right to cancel a reservation without refund at the proposed commencement of hire if:
11.3.1 A full clean UK driving licence is not produced or valid in accordance with these terms.
11.3.2 The security deposit is not paid before the campervan is made available.
11.3.3 The full and final balance has not been paid.
11.3.4 The number of people in the Hirer’s party exceeds the maximum permitted capacity of the Vehicle.
11.3.5 The address on the Hirer’s driving licence does not match the booking or billing address.
11.3.6 Hirers from outside the UK fail to provide a valid passport.
11.3.7 The Hirer or named drivers refuse to sign these terms & conditions.
12 USE OF THE VEHICLE
12.1 While you are hiring the vehicle you will not:
12.1.1 Operate the vehicle, or permit the vehicle to be operated in any way that would violate this agreement.
12.1.2 Permit anyone other than insured driver to drive the vehicle.
12.1.3 Engage in motor sports, including racing, pace making, rallying, reliability trials, and speed testing.
12.1.4 Propel or tow any vehicle, trailer or caravan.
12.1.5 Drive or permit to drive any person unfit through drink or drugs or with blood alcohol concentration above the limit prescribed by road traffic legislation.
12.1.6 Leave the vehicle unlocked while unattended, or fail to secure the keys.
12.1.7 Drive other than on a paved public highway, private road, or driveway.
12.1.8 Drive in a reckless or imprudent manner.
12.1.9 Carry more passengers than the seating capacity of the vehicle.
12.1.10 Allow the vehicle to be overloaded.
12.1.11 Carry passengers or goods for hire or reward.
12.1.12 Smoke or permit anyone to smoke in the vehicle (this includes the campervan and cab). A charge of £75 will be made when the No Smoking policy is ignored.
12.1.13 Use the vehicle in violation of any law, ordinance or regulation.
12.1.14 Remove the vehicle from mainland England, Scotland, Ireland or Wales without prior written consent from Wheeliezzz Campers. We do not permit EU hire, it is currently UK only.
12.1.15 Allow any animals in the vehicle without declaring at the time of booking. A charge of £50 will be made if animals have not been declared and paid for before the hire period takes place.
12.1.16 Drive, or allow the vehicle to be driven by the insured driver, unless each passenger is using one of the seatbelts provided.
12.1.17 Use the Vehicle for the carriage or storage of goods of an explosive, dangerous or hazardous nature.
12.2 You will take all reasonable steps to maintain the vehicle, ensuring that the oil level, water level & tyre pressures are correctly maintained during your hire. You will contact us immediately should any vehicle warning lights indicate a potential malfunction.
12.3 There is a mileage limit of 1,000 miles during the hire period. Thereafter a surcharge of £0.25p per mile over will be taken from the security deposit after the hire is complete.
12.4 The vehicle must never be taken through a car wash, or washed using a pressure wash. If the hirer breaches this clause any damage to paintwork and the resulting costs incurred shall be passed on in full to the hirer and must be paid within 10 working days of demand.
13 IN THE EVENT OF A BREAKDOWN
13.1 You should inform Wheeliezzz campers by telephone.
13.2 You are authorised to approve repairs up to £50.
13.4 Any repairs in excess of £50 must first be authorised by us, prior to the work being undertaken.
13.5 In all cases receipts must be submitted for any repair or the claim will not be paid.
13.6 We will not be liable for the cost of any repairs, or other costs incurred, resulting from reckless or imprudent use of the vehicle.
13.7 You will notify us by telephone of the breakdown within 24 hours in order to give us the opportunity to rectify the problem during the rental.
13.8. Wheeliezzz Campers will refund the appropriate proportion of your hire fee, we will not be liable for any other costs incurred.
13.9 You will be liable for any cost associated with the incorrect use of fuel (fuel being petrol or diesel) or water contamination of fuel.
13.9.1 The customer will pay Wheeliezzz Campers the daily rate for the period the vehicle is off for repairs.
14 IN THE EVENT OF A PUNCTURE OR DAMAGE TO TYRES
14.1 You are liable for the cost of any tyre damage or punctures.
14.2 In the event that a tyre is returned damaged, at the end of your hire, it will be at our discretion whether to repair or replace it.
14.3 If you have a puncture during your hire you may use the breakdown service to replace the tyre.
14.4 You will arrange for the puncture to be repaired, or the tyre replaced, as soon as possible after the incident.
15 IN CASE OF ACCIDENT
15.1 If you are involved in a motor vehicle accident the following procedures should be followed: 15.1.1 Obtain the names and addresses of third parties and witnesses.
15.1.2 Report the accident to the police, regardless of estimated cost.
15.1.3 Do not accept blame or insist the other party is at fault.
15.1.4 If possible photograph damage to all vehicles involved and registration numbers.
15.1.5 Phone us within 2 hours.
15.1.6 At our address hand over any police reports or photographs, pay the damage excess charge.
(if applicable). We will ensure that an Accident Report is completed clearly and signed by the customer.
15.2 We will endeavour to ensure any money due back to you is forwarded as quickly as possible, however 3rd party claims can take a long time to resolve.
15.3 You agree to provide all reasonable assistance to Wheeliezzz Campers in handling any claim including providing information and attending court to give evidence.
15.4 Note: under no circumstances should you attempt to start or drive a Vehicle that has been involved in an accident, roll over or submersion without our permission.
15.5 Wheeliezzz Campers cannot accept liability for any cost arising from any accident, theft or vandalism.
16 VEHICLE TITLE AND OWNERSHIP
16.1 The customer acknowledges that Marc Wheelhouse retains the title to the vehicle at all times, and the vehicle remains the property of Marc Wheelhouse at all times. You will not attempt, agree, offer or purport to sell, assign, sublet, lend, let on hire or otherwise part with or attempt to part with the possession of the vehicle.
17 PERSONAL INJURY
17.1 Wheeliezzz Campers does not accept liability for personal injuries sustained during rental. We strongly recommend that all customers take out personal travel insurance.
18.1 Insurance cover is through Day Insure. Customers are to obtain an insurance policy for one driver, the policy amount is then deducted from the final hire invoice. We will cover the cost of up to £20.00 per day, thereafter the cost will be payable by the customer.
18.1.2 You are not covered for damage to your own personal property – we strongly recommend that you take out personal travel insurance to cover your own possessions.
18.1.3 The vehicle is covered against accidental damage by fire, theft or attempted theft during the period of hire.
18.1.4 There is a damage excess charge of £1,000.00 applicable to each claim.
18.1.5 The following are not covered by insurance: damage to tyres by punctures, cuts or bursts.
18.1.6 Theft involving deception, theft as a result of keys remaining in the vehicle whilst it is unoccupied is not covered by the insurance.
18.1.7 The cost of accidental damage not caused by fire or theft is subject to a £1,000.00 damage excess charge.
18.1.8 Any claim on insurance will not be considered if the Vehicle was being used in contravention to these terms and conditions.
18.2 The damage excess charge of £1,000.00 is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at completion of the rental.
18.3 The Vehicle is insured for the agreed period of hire only, if you return the Vehicle late you will not be insured and you may be committing a traffic offence under the Road Traffic Act.
18.4 If you are forced to return late you must notify us by telephone before your agreement expires & purchase a further days insurance at your own expense.
18.5 Exclusions from the insurance policy, for which you will be totally liable and from which you indemnify us, include:
18.5.1 Any damage to the interior of the Vehicle (including cigarette burns, spillages, marking), living or cooking equipment will be charged to you.
18.5.2 Any costs resulting from the improper use of the Vehicle.
18.5.3 Any fines or penalties resulting from an offence against the Road Traffic Regulation or Offenders Act, and for any Congestion Charge penalties incurred.
18.5.4 Any damage caused to the Vehicle above cab height.
18.5.5 The cost to retrieve or recover a Vehicle that has become bogged.
18.5.6 The cost or replacing keys, which have become lost or stolen, or which have been locked in the Vehicle.
18.5.7 The cost of repairing any damage caused by wilful misconduct (eg sitting on the roof).
18.6 You are strongly advised to take out additional travel insurance, as you may be able to claim against it for such exclusions should the need arise.
19 SECURITY DEPOSIT
19.1 You authorise Wheeliezzz Campers to deduct from the security deposit any amounts due to them arising out of the agreement. The security deposit is £500.00 unless stated otherwise – i.e. for festival hire or similar.
19.2 The security deposit may be paid by card, cash or by bank transfer.
19.3 The security deposit will be refunded within seven days of return provided;
19.3.1 There is no damage to the Vehicle, including the windscreen or tyres.
19.3.2 No damage has been caused by the Vehicle, Hirer or Insured Driver(s) to any third party.
19.3.3 There is no malfunction or breakdown of the Vehicle, and no repairs are required to the Vehicle, caused by any negligent act or omission of the Hirer or any other member of the Hirer’s party.
19.3.4 The Vehicle is returned to the location agreed with Wheeliezzz Campers, on the agreed date and by the agreed time.
19.3.5 The provided equipment and contents of the Vehicle are returned in the same condition as when it was collected, with the interior, all cooking utensils and all camping equipment cleaned.
19.3.6 The Vehicle is returned with a full tank of fuel.
19.3.7 No additional costs have been incurred by Wheeliezzz Campers during the period of rental (for example, as a result of a violation of traffic laws or regulations).
19.3.8 The Hirer and Insured Driver(s) have not incurred any fines or penalties in connection with clause 21.1 below or any other charges unforeseen by Wheeliezzz Campers
19.4 We reserve the right to retain fees from the security deposits:
19.5.1 Soiling fee £100 if the Vehicle is not returned with the interior in a clean condition.
19.5.2 Fuel surcharge if the tank is not returned full (empty £130, 25% £100, 50% £70, 75% £40 when diesel £1.35/ltr). Plus a handling fee of £20.
19.5 In the event that the security deposit is insufficient to meet all costs associated with noncompliance of clauses 19.3.1 to 19.3.8 the Hirer must pay all additional costs over and above the amount of the Security Deposit to Wheeliezzz Campers within 10 working days of demand.
20 RELEASE & INDEMNITY
20.1 The customer releases Wheeliezzz Campers its employees and agents, from any liability to the customer (regardless of who is at fault), for any loss or damage incurred by the customer by reason or rental, possession or use of the Vehicle.
20.2 The customer indemnifies Wheeliezz Campers, its employees and agents, against any claims, demands and expenses (including legal costs) incurred or sustained by them by reason of the customers use and/or possession of the Vehicle.
21 ROAD TRAFFIC ACT
21.1 You are entirely responsible for any speeding, parking, congestion charge or other road fines and penalties incurred during your hire.
21.2 The administration fee per incident will be £50.
22 DATA PROTECTION
22.1 You agree that Wheeliezzz Campers may use your personal information for administrative purposes and disclose this information to its service providers and agents including (but not limited to) its insurers, credit reference agencies and the driver and Vehicle Licensing Authority; for any purpose authorised under the Data Protection Act 1998.
22.2 The vehicle is fitted with a tracker, this is for security purposes.
23 TERMINATING THE AGREEMENT
23.1 You acknowledge that we may terminate this agreement and repossess the Vehicle at any time without notification to the customer. The customer will pay reasonable costs of repossessing the Vehicle. We may repossess the Vehicle if: 24.1.1 You are in contravention of this agreement in any manner, or
23.1.2 We believe that you have hired the Vehicle through fraud or misrepresentation, or
23.1.3 The Vehicle appears to be abandoned, or
23.1.4 The Vehicle is not returned on the agreed day or we believe that the Vehicle may not be returned on the agreed date, or
23.1.5 On reasonable grounds, we believe that the safety of the passengers or condition of the Vehicle is endangered. 24.2 You understand that, in the event of such termination or repossession you have no right to a refund of any part of the rental charges or the security deposit.
24.1 Wheeliezzz Campers are contactable throughout the rental period. All faults, damage or complaints must be reported by telephone, as soon as is reasonably possible, on 07921772155.
24.2 In the event that a complaint is not satisfactorily resolved when the Vehicle is returned, the Hirer must inform Wheeliezzz Campers in writing within 7 working days.
26.1 This agreement is governed by the laws of England.
26.2 The customer warrants that all information supplied by them to Wheeliezzz Campers in connection with this agreement is true.
26.3 This agreement constitutes the entire agreement of the parties and there are no other undertakings or agreements between the parties relating to the subject matter of this agreement.
26.4 We reserve the right to vary the rates and conditions of hire at any time.
I agree to be bound by these terms which I have seen and read.
I further agree to be bound by the terms and conditions of the Insurance which I have seen or read.